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Water damage from upstairs

1/4/2021 (Permalink)

Ceiling water damage Water from pipe upstairs causing water damage to ceiling

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage.

Within four hours of loss notification, a SERVPRO of Sherman/Denison will be on-site to help ensure a water damage is handled by completing the following steps.

INSPECTION -SERVPRO of Sherman/Denison will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.

Emergency services:

SERVPRO of Sherman/Denison will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying.

They will explain the needed emergency services to you step-by-step. MONITORING To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Sherman/Denison will monitor the drying process. The updates will be consistently communicated to you. RESTORATION SERVICES SERVPRO of Sherman/Denison will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings.

A final walk through of the job site will be conducted with you to help ensure the property was returned to pre loss condition.

EMERGENCY WATER DAMAGE TIPS: Shut off the water source if possible or contact a qualified party to stop the water source. 

Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.

Remove as much excess water as possible by mopping and blotting.  Place aluminium foil or wood blocks between furniture legs and wet carpeting.  Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place. 

Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.

Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner. 

Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

For more information on recovering from water damage, contact your local SERVPRO of Sherman/Denison today. 903-893-7166 we are available 24/7 

Body fluids on carpeting

1/4/2021 (Permalink)

SERVPRO of Sherman/Denison is called out many times a month to clean after a bio hazard issue. 

SERVPRO of Sherman/Denison technicians are highly trained and certified.

We are very sensitive to each and every situation.

Our crew suits up in their Personal Protective Equipment or PPE and starts by removing all of the carpet and affected materials then SERVPRO of Sherman/Denison will apply sterilant to sanitize and disinfect the area.

Hoarding is also known as a biohazard cleanup as well.

All contaminated items are then placed in appropriate disposal bags. A negative air is placed to help with deodorization and will run for approximately 3 days.

SERVPRO of Sherman/Denison is here to help walk you or the property owner through each step of this process. If you are in need of this service please contact SERVPRO of Plano today  (903) 893-7166

Water damage to garage floor

1/4/2021 (Permalink)

Water damage from pipe upstairs Water damage from pipe break upstairs

SERVPRO of Sherman/Denison understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business.

SERVPRO of Sherman/Denison specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Sherman/Denison can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration.

From initial and ongoing training at SERVPRO'S corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Backed by a nationwide system of more than 1,500 qualified franchises, no damage is too large or too small for SERVPRO of Sherman/Denison.

If you would like to schedule service for your home or business, please call today! 903-893-7166.

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

What to do if you have a Fire Damage

12/3/2020 (Permalink)

What you can do until help arrives

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Fire or Smoke Damage Emergency?
Call 903-893-7166

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Water damage to local home

11/24/2020 (Permalink)

Water damage from pipe Very wet carpet and pad.

When our customer returned home from work she walked into a huge mess.

The toilet valve broke and water had ran all day saturating the entire home. SERVPRO of Sherman/Denison was contacted and our technicians arrive within an hour to start the mitigation process.

SERVPRO certified technician's will evaluate the home to see where the water has traveled.

Water was extracted first in all rooms of the home then all of the pad under the carpet was removed.

The pad was disposed of due to the fact that the pad acts like a sponge and would have continued to soak up all of the water.

Once the pad is removed our technicians placed the drying equipment this home needed 25 air movers and 3 dehumidifiers.

The equipment was monitored for about 3 days.  After the carpet was dry the technicians removed the equipment and we came back to reinstall the pad and cleaned all affected carpet.

The customer was very pleased with our time line and she said that she would refer us to anyone she can.

If you come home to huge mess like this please give SERVPRO of Sherman/Denison a call at (903) 893-7166.

Bathroom sink left on causing a large flood

11/24/2020 (Permalink)

Water damage to carpet Water damage on carpet in master bedroom

This water damage happened when the kiddos left the sink running in their parents bathroom.  The family had left for the day to only return to this mess. 

This customer had already contacted a plumber thinking that a pipe had broke then realized that the faucet was the cause of the water.

The only area that was really affected was the master bedroom and master bathroom.

The customer's called our office and was wanting us out on site quickly.  The technician's were dispatched with in an hour of the call on a Sunday.

SERVPRO certified technicians started the extraction process which usually only takes about 30 minutes. Then the carpet was placed back down on the concrete slab in a flat position. Drying equipment was placed for drying.  The drying will take several days. 

Once dried out then SERVPRO will come back and replace the pad and clean the carpeted areas.

If you encounter a mess of a water damage such as this one give our office a call at ( 903) 893-7166.

Helpful Tips If you experience a water damage

11/5/2020 (Permalink)

The Water Damage Restoration Process

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (903) 893=7166

Every water damage event is a little different and requires a unique solution, but the general process stays the same. 

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2- Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5  - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Give our office a call today at 903-893-7166

Sewage Damage

11/5/2020 (Permalink)


Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination.

Sewage Backup or Toilet Overflow? Call Us Today – (903) 893-7166

There are three major types of contaminated water. SERVPRO of Sherman/Denison will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.

The three types of contaminated water:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Emergency Service

Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water damage restoration specialists with specific training and expertise to safely restore your home or business.

Please contact our office today if you experience a sewage damage at your home or office at 903-893-7166.

Fire Damage Repair and Restoration

8/24/2020 (Permalink)

Board up of apartment fire Board up of an apartment building after fire damage

Fire and smoke damage is especially destructive. In many instances your Collin County property will also suffer from water damage from firefighting efforts. We specialize in fire and water damage restoration; it’s the cornerstone of our business. We have specialized equipment, specific training, and certifications that allow us restore your home to pre-fire condition.

We understand you may be feeling confused, stressed, and more than a little vulnerable. Our technicians will treat your family with empathy and your home with great care. Until help arrives, please refer to our fire damage information and follow these tips to protect yourself and your property.

Garage Fire

8/17/2020 (Permalink)

Garage fire Wall that was exposed showing the insulation after a fire

SERVPRO of Sherman/Denison is here to help.

The below picture is of a garage fire that was caused by rags left next to an old can of paint thinner.

SERVPRO of Sherman/ Denison arrived onsite to help this homeowner.  Our crews arrived onsite with in one hour. 

We started by removing the insulation in the walls and attic space, then we moved on to cleaning all walls and ceilings, garage door and concrete flooring. 

All of the contents were inventoried boxed pictures taken and brought back to our office for the deodorization process. 

Once the deodorization is complete on all of the large and small contents SERVPRO of Sherman/Denison will store this customers items.  Once our reconstruction team is complete on their end we will move all items back to the customers garage.

If you suffer a garage or kitchen fire damage please give our office a call for an estimate.